From email correspondence between NASPA and Express Scripts, April 30: Express Scripts would like to clarify that pharmacies are not required to obtain signatures from patients during this unprecedented pandemic, unless required by law. This policy was implemented on March 19, and was originally scheduled to remain in place until April 30. This policy has been extended and will be in effect until further notice.
We understand that pharmacies will be servicing patients in unique ways and documentation could come in many forms, as an example but not meant to be all inclusive, documentation of that service may include: the pharmacist writes in a log book the prescription number and date of service, the cash register receipt that includes prescription numbers, a text message or email from the patient, a note on the hard copy, or an electronic annotation in your system.
While MPhA is working to encourage Gov. Walz to provide a waiver to make the policy uniform, we recommend that pharmacies continue to meet the COVID-19 "non-signature requirements" from each PBM.