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Conflict Management – How to Avoid Land Mines and What to do When you Ultimately Hit One.

Try as we all might, it is simply not possible to live in a world of pure harmony on a daily basis.  Do you have the tools you need to manage conflict in your practice setting?  This webinar will discuss various types of conflict that exist in pharmacy practice and experiential education settings along with strategies to mitigate and possibly even avoid excessive conflict.  For the purposes of this presentation, conflict means anything from a minor disagreement between a student and a technician to an inflammatory response from a student regarding a poor evaluation.


  1. Identify different sources of conflict that preceptors can encounter in the experiential setting
  2. Describe different ways to identify intrinsic biases and interpersonal differences
  3. Discuss healthy and unhealthy responses to conflict
  4. Explain effective ways to manage and resolve conflict

Speaker: Andrew Bzowyckyj, PharmD, BCPS, CDE

Andrew BzowyckyjAndrew Bzowyckyj graduated from the University of Connecticut School of Pharmacy with a Doctorate of Pharmacy (PharmD) in 2009 and subsequently completed the 2-year Pharmaceutical Care Leadership Residency at the University of Minnesota College of Pharmacy specializing in ambulatory care/family medicine, academia, health care policy, and general philosophies regarding leading change. He is currently a Clinical Assistant Professor at the University of Missouri – Kansas City School of Pharmacy in the Division of Pharmacy Practice and Administration. In this capacity, he has a clinical practice site in The Diabetes Center at Truman Medical Centers - Hospital Hill (TMC-HH) where he provides direct patient care approximately 3 days per week, which also serves as an experiential learning setting for student pharmacists (IPPE and APPE) and PGY1 residents.  

Since joining the team at TMC-HH, he has been providing Diabetes Self-Management Education (DSME) to outpatients enrolled in the ADA-accredited program (individual and group education) in addition to conducting individual medication management visits with complex patients with diabetes and numerous other comorbidities.  He is a Certified Diabetes Educator and Board Certified Pharmacotherapy Specialist.  
At the UMKC School of Pharmacy, he teaches within the didactic curriculum on a variety of topics including thyroid and dyslipidemia pharmacotherapy, professional communication/documentation, policy & advocacy, and pharmacy practice management.  He is currently an advisor for the UMKC chapter of the American Pharmacists Association-Academy of Student Pharmacists (APhA-ASP).


Registration Fees:

Free for MPhA members and $25 for nonmembers. Student pharmacists and residents are provided a complimentary registration.

Student pharmacists and residents are provided a complimentary registration, please use the promo code “WebinarComp15” when checking out.

Continuing Education:

This presentation is being submitted to the Minnesota Board of Pharmacy for Continuing Education credit approval (one hour).

To receive Board of Pharmacy credits for this program the following must be completed:

  • Full participation/completion of webinar either during the live program or the archived presentation

  • Completion of survey post webinar acknowledging participation

Board of Pharmacy credit processing takes place on the 15th of each month.

The Minnesota Pharmacists Association is accredited by the Minnesota Board of Pharmacy as a provider of continuing pharmacy education.

Questions? Please contact jacquied@ewald.com with questions about credits.

Please contact jessicag@ewald.com with any techinical questions or issues.

    Minnesota Pharmacists Association


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