|Whitelisting Info & Instructions|
Why have I stopped receiving MPhA emails?
Email security has increased through the development of data protection and how it relates to cybersecurity. Predictive technology systems flag suspicious messages to prevent potential malware, phishing, and other breaches of data privacy. Due to heightened email security, it is possible your email provider has blocked our domain.
If you stopped receiving our emails, please use the following steps to identify and solve the issue.
Check your spam/junk folder
Log in to your email account and check that our emails have not gone to your spam folder. If you find that our emails have filtered into this folder, mark them as "Not spam." Please visit the support page for your mail provider if you do not know how to unmark emails as spam.
Check your email preferences
Log in to your MPhA account and verify that you are opted-in to receive our general emails.
PLEASE NOTE THE FOLLOWING: If you wish to avoid troubleshooting your email deliverability issues via whitelisting, skip steps 3-4 and go directly to step 5. More information can be found below.
PART II: Contact MPhA Headquarters to run an email test
Contact MPhA Headquarters at firstname.lastname@example.org or 1+ 651-697-1771 to test your email address after whitelisting through your email provider and/or email security program.
Contact your IT Department
Change your primary email address
Change the primary email address on your account to a personal email (e.g. Gmail, Yahoo). AOL Mail is not recommended due to high deliverability issues with this email provider.
If you cannot access your account because it is attached to your old email address, please fill out our Email Deliverability Form.